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Click Here for the NEW CE Return Policy
Click here for information on new branch procedures as a result of COVID-19


Effective May 1, 2020, there will be an additional 31-day suspension in Carrier/Bryant/Payne Warranty parts returns for Residential and Commercial Parts.

Exceptions: (parts need to continue to be returned)

  • Danfoss
  • Carlyle

All other parts should be scrapped by the distributor or dealer during the 31-day suspension pursuant to applicable law. We will not be updating any of the part disposition coding in ServiceBench® so it is critical for this to get communicated to all of our service providers.

We will continue to monitor the situation and will communicate updates as they are available.

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